Frequently Asked Questions

1. 1. What is DigiMusic™ Play all about?

   DigiMusic™ Play is an application for your iPhone and Android devices which allows you to browse, download and listen unlimited music on your mobile phone without any data consumption.

2. 2. Why should I download the app?

   Imagine downloading as much music as you can from almost half a million songs to choose from – anytime, anywhere. DigiMusic™ Play enhances your music experience, regardless of your music taste.

3. 3. How much is DigiMusic Play and how do I get it?
   You can download the application for FREE via these channels:
   
   SMS
   Text DMP to 21000
   
   PC
   For iPhone users: DigiMusic™ Play – Apple App Store
   For Android™ users: DigiMusic™ Play – Google Play Store
   
4. 4. Who may download the app?

   All Digi Prepaid and Postpaid subscribers with an iPhone or Android device may download DigiMusic™ Play.

5. 5. How will I know if I am a Premium subscriber?

   You will see a check mark next to your mobile number. This indicates that you are a Premium subscriber.

6. 6. What are the types of songs available for me to download?

   We have an impressive repertoire from Universal Music and Sony Music Entertainment, with close to 500,000 songs to choose from. We are working hard to expand this library, so stay connected with Digi for more updates!

7. 7. Will I be able to browse and download songs that are not within Universal Music or Sony Music's repertoire?

   At the moment, you may only download songs within these two gigantic repertoires, but rest assured that we are working hard to include content from other music labels.

8. 8. Can I sync DigiMusic™ Play with my iTunes/Windows Media Player/Winamp, etc.?

   No. DigiMusic™ Play is a tethered download application, so all your music will be managed within the app itself. The difference in file formats and file management restricts your music from being synced or transferred at the moment.

9. 9. What do you mean by "Advanced Search Engine"? I tried to search for a particular song but it's not there!

   The search engine has been optimised to provide accurate searches of songs contained in the repertoire. If you can't find what you are looking for, chances are that the song is not available. Try searching for other songs instead!

10. 10. Can I still play my downloaded songs if I have uninstalled the app?

    No, your music will be lost with the application if you choose to uninstall the app. However, you can still download it all again for free if you choose to reinstall DigiMusic™ Play. That's the best thing about cloud-storage!

11. 11. Can I still use the app if my line gets barred?

    No. The app is designed in such a way that it will require status verification every time you launch it. Should your line get barred, you will not be able to use the app. Services will return to normal as soon as your line is unbarred.

12. 12. How many songs can I store in this app?

    Unlimited! You can download as many songs as you like, as long as you have enough device storage.

13. 13. I downloaded a song, but it appears to be corrupted or incomplete. What is wrong?

    Your connection may have been interrupted during the downloading process. Kindly delete the song by tapping “Manage” > Select Song then “Delete”. Then tap on Song Action > “Download” to re-download the song again.

14. 14. How can I unsubscribe from the service?

    We are sad to see you go! To unsubscribe, please SMS OFF MUSIC to 21000. Alternatively, you may also login to EasyAdd by Digi at https://easyadd.my/ to unsubscribe and manage your subscription.